Returns & Refunds
At sugarcosmetic.com, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at firstname.lastname@example.org and we shall be happy to address your concerns.
Returns policy for Full-Size Products
Sugarcosmetics.com follows a transparent "No Questions Asked" returns policy for all full-size products bought from our online store. You can return the unused products you have ordered within 14 days of the date of receipt. Please note that used products cannot be returned and the return shipment fees will have to be borne by the customer. To return the unused goods, please email us at email@example.com and we will walk you through the process till completion.
Special Instructions for Perfumes & Fragrances: Products should not have been sprayed or used and should have the seal intact
Special Instructions for Cosmetics: Products should not have been tried or used and the packaging should not have been tampered in any way.
Refunds are processed in a maximum of 15 days from the date on which sugarcosmetics.com receives returned goods. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favour of the “Billing Name” used while placing the order. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
An order can be cancelled only up to it is in "Pending" state. Once we start processing, it can not be cancelled.you will have to send us an email on firstname.lastname@example.org with reasons for the cancellation.Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order You will be notified of the same by email.