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Customer Delight Executive APPLY NOW

Mumbai
Customer Delight Team
Thu, Jul 08, 2021
Full time

COMPANY BACKGROUND:

SUGAR Cosmetics (www.sugarcosmetics.com) is Indias fastest-growing premium cosmetics brand with the product portfolio that has consistently received excellent reviews across its own and partner channels. With a cult-following across millennials, SUGAR targets 25 to 35-year-old women with clutter-breaking products that have rich payoff with its unapologetically bold brand identity. The team is currently in the middle of rapidly expanding its operations and our Customer Delight Team is hiring for the position of Customer Delight Executive.

KEY RESPONSIBILITIES

  • Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls.
  • Coordinate back-office operations related to returns, payments and other order related issues
  • Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues
  • Follow up to ensure that appropriate actions were taken on customers requests after escalation for the same has been raised
  • Maintaining records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution
  • Ensure timely issue resolution by taking required steps thereby avoiding any escalations
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of
  • the problem, selecting and explaining the best solution to solve the problem at hand

JOB QUALIFICATIONS & SKILLS REQUIRED

  • Strong interpersonal skills and command over the English (written & spoken) and Hindi (spoken) language
  • Ability to Multi Task amongst other processes
  • Demonstrates ownership and accountability while addressing queries, concerns or problem
  • Experience working independently and scoping/executing high-quality deliverables are a must
  • Working knowledge of Microsoft Office
  • A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.
2021-07-08|||Mumbai|||Customer Delight Team||||||~jWGSk0Z_8j5kXvc|||FULL_TIME|||INR|||HOUR|||single||||||||||||false

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